Shipping policy

Shipping Locations

We currently ship within Australia.

International shipping may be available on request. Please contact us prior to placing your order to confirm availability and pricing.

Shipping Rates

We offer the following shipping options:

• Free shipping on orders of 3 or more items
• Flat rate or Express shipping calculated at checkout using Australia Post rates

Shipping costs are calculated based on your location and selected shipping method.

Order Processing Times

Orders are typically processed and dispatched within up to 5 business days.

Please note:
• Orders are not processed on weekends or public holidays
• During peak periods, dispatch times may be slightly longer

Shipping Carriers

We use Australia Post as our preferred carrier for all deliveries.

Delivery Timeframes

• Standard Shipping: Typically 3–7 business days depending on location
• Express Shipping: Typically 1–3 business days

Delivery timeframes are estimates only and may vary due to Australia Post and external factors.

Tracking

Tracking information will be provided once your order has been shipped.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us and we will assist.

All claims are handled on a case-by-case basis.

Incorrect Addresses & Returned Parcels

Customers are responsible for ensuring their shipping details are correct at checkout.

If an order is returned due to an incorrect or incomplete address:

• The customer will be responsible for any re-shipping costs